Refund & Exchange Policy

 

We are committed to providing a seamless return process for our customers. If your order arrives in less-than-perfect condition, please contact us at support@konterfeit.com, and we will promptly arrange for a replacement to be shipped to you.

If you have any questions, our dedicated support team is here to assist you. Our top priority is ensuring you have an exceptional shopping experience with us.

 

14 DAY PERIOD

 

We offer a 14-day exchange policy. To qualify, please return the item within 14 days of the delivery date.

  • Items must be unused (except for trying on), unwashed, and in the same condition as received.
  • Original packaging and tags must be intact.
  • A tracking number must be provided for confirmation.
  • All returned items must be in perfect, saleable condition.
  • A tracking number must be provided for confirmation.
  • Shipping costs are non-refundable.

 

Exchange Steps

We’re happy to replace items if they are the wrong size, defective, or damaged. To initiate an exchange, please follow the steps below:

1. Contact Us: Send an email to support@konterfeit.com to inform us about your exchange request.

2. Prepare Your Package: Include a note inside the box with:

  • Your Order Number
  • The reason for the exchange (e.g., “Please exchange a Large for a Medium” or "Pink for a Black Teddy").

3. Send It Back: Ship the item back to us in its original packaging, ensuring it meets the return policy requirements (unused, unwashed, and in saleable condition, with all original tags still attached).

4. Inspection & Notification: Once your return is received and inspected, we will notify you when your replacement item is on its way.


Additional Exchange Policy Details

Shipping Costs: Customers are responsible for covering their own shipping costs for returning items. Please note that shipping costs are non-refundable.

Delivery Times: The time it takes to receive your exchanged item may vary depending on your location.

Lost or Stolen Packages:

Konterfeit is not responsible for lost or stolen packages that have been confirmed as delivered to the address provided by the customer.

If you encounter this issue, we recommend the following steps:

  1. Upon inquiry, Konterfeit will provide delivery confirmation details, including the delivery address, date of delivery, tracking number, and shipping carrier information.
  2. Customers can use this information to investigate the matter directly with their local shipping carrier.

 

If you have any further questions or need assistance, please reach out to our support team at support@konterfeit.com.