Due to the unprecedented global health crisis, the Canadian government has decided to postpone non-essential businesses from operating. We are currently working on moving our operation and hope you understand that there will be a long delay in shipments for your Teddy. We moved most of our inventory to 3PL (3rd Party Logistics) shipping companies in the Netherlands and Hong Kong. This is why you might see your Teddy's leave from the Netherlands or Hong Kong warehouses. Your Teddy's were still made in Vancouver, Canada, but we had to switch to different international distributors during this unprecedented global health crisis. If you have any questions please feel free to contact us at support@konterfeit.com

This has caused delays in some of our shipments. We apologize for any inconvenience but we assure you that our Teddys are worth the wait!

As the pandemic is winding down, we're slowly moving our operation back to Vancouver, Canada. We expect to be fully operational and shipping exclusively from Vancouver in the next few months. Thank you for your understanding. 

The Konterfeit Team is committed to providing a happy shopping experience. To achieve this, we provide fast shipping to most countries and friendly customer support. Please send your questions to the email below and we'll be happy to assist:

support@konterfeit.com

We work with multiple suppliers and are always focused on speeding up shipping times. The times below will fluctuate depending on which country you reside. In the unlikely case that a parcel doesn't make it to you, we're happy to send it out again. We simply want you to enjoy your shopping experience here at Konterfeit.

Konterfeit is not responsible for lost or stolen packages confirmed to be delivered to the address entered by the customer. Upon inquiry, Konterfeit will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate with the carrier.

Standard Shipping

Processing time
    • 3 - 5 Days
Estimated shipping time
    • 15 - 25 Days


    Expedited Shipping

      Processing time
        • 1 - 3 Days
      Estimated shipping time
        • 3 - 15 Days

      It's been over the estimated shipping time!

      During these unprecedented times, governments have created restrictions due to the pandemic which has caused shipping delays which are uncontrollable to us. Customs in some countries are holding packages and there is no definitive time as for how long they'll hold the packages. There is also the case of shipping companies struggling to keep up with higher online purchase deliveries with fewer available planes in the sky to carry those orders. This has also caused delays in delivery times. We hope you understand the current situation, but know that things are getting better and your Teddys are on their way!

      Where are the items I ordered?

      Well first of all, thanks for your purchase! One of our top priorities is to process your order as quickly as possible. We usually achieve this in about 3 - 5 days. It's then up to our trusted carriers to get the parcel to your door. We send out tracking numbers with every order. Our estimated shipping times can very depending on location and time of year as some distribution channels get flooded with traffic during major holidays and other events. 

      If you didn't receive yours please let us know at support@konterfeit.com and we'll work on locating your package. Thanks for your patience!